About the Project
Wadi Al Hada - A 5 star luxury resort for western expatriates
Located in the scenic valley of Wadi Hanifa, Wadi Al Hada Resort offers an exclusive community tailored for high-income Western expatriates. The property combines apartments, townhouses, and villas with landscaped surroundings and a calm atmosphere.
Residents enjoy a range of leisure amenities, from indoor and lagoon-style pools to tennis, padel, basketball, and squash courts.
With two gyms, events hall, meeting rooms, and a gaming lounge featuring bowling and billiards, the resort blends privacy with social comfort. It feels less like a housing complex and more like a well-kept retreat, private, balanced, and quietly refined.
The resort features 11 swimming pools, and units totaling to a number of 548.
When Wadi Al Neem took over Wadi Al Hada Resort, the teams and systems were in place, but finer coordination and attention to detail were needed. Gradually, processes were refined and routines adjusted, so the environment now feels consistent and balanced, almost effortless, though every detail is carefully managed.
Pools are ready, courts maintained, gardens tidy, and service points intuitive. It may appear seamless, but behind the calm is thoughtful oversight, ensuring the resort presents its best side every day.
Administation & Operations
Scope of Service
Centralized supervision of all service teams and daily operations
Monitor and respond via 24/7 control room for any incidents or service needs
Track performance metrics and ensure quality standards are met
Coordinate schedules across maintenance, housekeeping, security, and guest services
Oversee preventive and corrective action plans for all facilities
Identify operational gaps and implement process improvements
Communicate updates and reports to property leadership
Hard Services
Scope of Service
Inspect and maintain electrical and mechanical systems
Monitor and service HVAC and plumbing systems
Ensure fire safety equipment is functional and compliant
Conduct preventive and corrective maintenance across all units and facilities
Prepare residential units prior to guest arrival (checks, utilities, cleanliness coordination)
Maintain swimming pools (chemical balance, cleaning, equipment checks)
Track and calibrate equipment performance
Respond to on-site repair requests promptly
Coordinate routine inspections and compliance checks
Maintain common areas and infrastructure (lobbies, hallways, exterior spaces)
Soft Services
Scope of Service
Housekeeping and cleaning of apartments, villas, and common areas
Prepare units prior to guest arrival (linen, amenities, utilities, general readiness)
Pest control and hygiene programs across the property
Waste collection, segregation, and recycling
Landscaping and outdoor maintenance (gardens, lawns, walkways)
Security and access control support (liaising with security teams for smooth operations)
Concierge and reception assistance (guest check-ins, information, requests)
Monitoring service quality and resident satisfaction
Laundry and linen management for residential units
Inventory checks for consumables and housekeeping supplies
Hospitality Services
Scope of Service
Concierge & Reception - welcoming residents and guests, handling inquiries
Guest & Resident Support - service requests, complaints, and personalized assistance
Lobby & Visitor Management - smooth flow, access control, and event coordination
Feedback & Quality Tracking - monitoring satisfaction and improving services
Coordination with Security - ensuring safe and efficient visitor access
Event & Meeting Assistance - supporting small gatherings and on-site events
Information & Guidance - providing residents with facility updates and local services
Food & Catering Services
Scope of Service
Event & On-Site Catering - preparing and serving meals for residents and gatherings
Menu Planning & Customization - designing daily meals and special menus
Coffee Shop & Restaurant Service - managing dining areas and ensuring consistent quality
Hygiene & Safety Compliance - following food handling standards (HACCP)
Inventory & Supply Management - tracking ingredients and kitchen resources
Security & Safety Services
Scope of Service
On-Site Security Personnel - maintaining presence and monitoring activities
Access Control & Visitor Management - ensuring only authorized entry
CCTV Surveillance - monitoring premises continuously for safety
24/7 Patrolling - routine checks of buildings, grounds, and facilities
Emergency Response & Monitoring - immediate action in case of incidents
Transportation Services
Scope of Service
Airport Transfers - pick-up and drop-off for residents
School Bus Service - daily routes and student supervision
Mall & Leisure Trips - biweekly transport for shopping and outings
Fleet Scheduling & Maintenance - managing vehicles, routes, and safety checks
Coordination with Residents - ensuring timely pickups and customized requests
Support & Shared Services
Scope of Service
Staff Scheduling & Deployment - organizing shifts and assignments across teams
Procurement & Supply Coordination - ensuring materials and resources are available on time
HR & Payroll Assistance - supporting recruitment, training, and payroll processes
Logistics Support - managing movement of equipment, supplies, and documentation
Interdepartmental Coordination - enabling smooth collaboration between services
Sustainability Management
Scope of Service
Water Treatment & Monitoring - ensuring safe and efficient water use across the property
Energy Efficiency Programs - tracking consumption and optimizing utility usage
Waste Segregation & Recycling - managing disposal and promoting environmentally friendly practices
Eco-Friendly Cleaning Materials - reducing chemical impact while maintaining hygiene
Compliance with Environmental Standards - aligning operations with local regulations and Saudi Vision 2030 goals
Sustainability Reporting & Tracking - monitoring initiatives and progress over time
Partner With a Team You Can Rely On
We support our clients with dependable, expert-driven services designed to keep operations running smoothly. Our approach is built on trust, clear communication, and a can-do mindset—ensuring you always have a capable partner at your side.
Consistent, on-time delivery
Proven expertise across facility operations
Clear, responsive communication
Flexible support tailored to real-world needs